We are committed to creating a culture that reflects the diversity of our clients. With that goal in mind, we encourage our employees and our partners to understand, accept and celebrate differences among people. We welcome everyone and prohibit all discrimination on the basis of race, ethnicity, age, religion, physical ability, sexual orientation, gender identity and gender.
WHAT IS A CTA?
I am a Certified Travel Associate (CTA), having earned my designation from The Travel Institute, the oldest and most respected non-profit certification organization in the travel industry. These credentials require that I have at least 18 months of travel industry work experience, completed rigorous certification and testing and continue to fulfill stringent education credit requirements each year. Much like an accountant or doctor with their respective credentials, my CTA designation means I am committed to upholding the highest standards of my profession while providing expert advice to my clients.
TERMS AND CONDITIONS
Updated september 15, 2022
These terms and conditions (“Terms and Conditions”) govern the relationship between Alpaca Your Bags Travel LLC d/b/a AYBT Your Bags Travel (“AYBT” and/or “we/us/our”) and you, the purchaser and/or traveler (“Client” and “passenger” and “you/your”). By planning travel with AYBT, you agree to be bound by these terms and acknowledge that AYBT acts solely as a booking agent for disclosed principal supplier tour operators, cruise lines, hotels, airlines, air charters, bus companies, ground transportation, boat purveyors or owners, and other independent contractors providing accommodations, transportation, and other services (“Supplier(s)”) and is not the source or provider of the travel services. These terms include warranties and disclaimers and exclusions of liability and may restrict your rights and remedies and provide protection to AYBT.
1. USE OF AYBT SERVICES, ACCESS AND INFORMATION FOR TRAVEL BOOKINGS
You warrant that you are at least 18 years of age and possess the legal authority to enter into this Agreement and to make travel bookings with AYBT. You agree to be financially responsible for all of your travel bookings made on behalf of yourself and any member of your traveling party and warrant that all information supplied by you on behalf of yourself, members of your household, or others for whom you are authorized to transact business with us is true and accurate. You agree that you will only make legitimate reservations or purchases with AYBT and its Suppliers, and acknowledge that, without limitation, any speculative, false, or fraudulent reservation is prohibited.
All bookings are accepted by AYBT as agent for the travel Suppliers on your itinerary. Separate Supplier terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select, and you understand and agree to abide by the terms and conditions of purchase imposed by any Supplier that you have selected as a service provider on an itinerary you have approved.
2. PAYMENTS AND CANCELLATIONS
You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of your travel bookings through AYBT. By submitting a credit card authorization form to AYBT, you agree to allow AYBT to use your payment method to purchase travel products from our Suppliers on your behalf. EXCEPTING IN CASES OF FRAUD, YOU AGREE NOT TO FILE ANY DISPUTE WITH YOUR BANK OR CREDIT CARD COMPANY TO AVOID OR VIOLATE ANY BOOKING TERMS AND CONDITIONS OF AYBT OR ITS SUPPLIERS, INCLUDING CANCELLATIONS OR CHANGES OF ITINERARY OR ARRANGEMENTS FOR REASONS BEYOND THE CONTROL OF AYBT OR ITS SUPPLIERS. IF YOU ATTEMPT TO CHARGEBACK, REVERSE OR RECOLLECT A PREVIOUSLY AUTHORIZED TRIP PAYMENT, AYBT RESERVES THE RIGHT TO COLLECT ALL ADDITIONAL COSTS, FEES AND EXPENSES ASSOCIATED WITH SUCH CHARGEBACK, REVERSAL OR RECOLLECTION, INCLUDING, WITHOUT LIMITATION, ATTORNEY FEES.
All payments for travel are due prior to departure according to each Supplier’s terms and conditions of booking. You understand that failure to make final payment or any violation of a Supplier’s conditions of purchase may result in cancellation of your reservations, in your being denied access to any flights, tours, hotels, cruises, or other travel services, or in your forfeiting any monies paid for your reservations. In some cases, there is NO REFUND once a booking is made and under deposit. You may not be entitled to a refund if you change or cancel your travel plans after confirmation of a booking. All cancellation requests must be sent to AYBT in writing. As a result of cancellation, AYBT's and third-party Supplier’s cancellation penalties will apply. Cancellation fees will be charged to the credit card or other payment method you authorized to pay for travel services or deducted from the Supplier’s refund.
3. TRAVEL DOCUMENTS, INCLUDING TSA AND DHS ACCEPTABLE IDENTIFICATION REQUIREMENTS
It is the responsibility of each Client to obtain and carry a valid passport, visa(s), and all other documents required by applicable government regulations. When traveling domestically or internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone carry acceptable identification in order to board a flight. Acceptable identification can be found at http://www.tsa.gov/traveler-information/acceptable-ids; examples are DHS-designated enhanced driver’s license, Passport, a foreign government passport. The name, date of birth and gender that appears on the identification card must exactly match the same such data that is listed on airline ticket(s) and booking records. You acknowledge any failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint causing Client to miss flight(s), and subsequent scheduled travel bookings on cruises and tours.
WHEN YOU RECEIVE ANY AND ALL TRAVEL DOCUMENTS, IT IS YOUR RESPONSIBILITY TO REVIEW AND VERIFY ALL INFORMATION FOR ACCURACY. CONTACT AYBT IMMEDIATELY IF CHANGES OR CORRECTIONS ARE REQUIRED.
AYBT strongly recommends that you take into account that certain countries will not admit a passenger if their passport expires within six (6) months of the anticipated date of return. Non-United States citizens may require additional documentation. Client is responsible to make AYBT aware when traveling on a passport from a country other than the United States of America. AYBT neither controls nor warrants the issuance of visas or approval of visa waivers related to your travel. Should a visa not be issued, AYBT is not responsible for lost payments made toward the contemplated trip. Please note that rules of each country regarding entry and exit change on a daily basis.
Children and infants also require travel documents. Minors traveling with one parent, and/or without both parents, may be stopped and not admitted, unless authenticated and verified consent forms are provided to the authorities; please see https://help.cbp.gov/s/article/Article-3643 for additional information.
4. INDIVIDUAL ENTRY AND EXIT REQUIREMENTS
Each country holds different views of past criminal offenses, whether within or outside of their boundaries. If you have a current or prior criminal offense, contact that country directly for entry and exit requirements. You can visit the US State Department Website for further information about these requirements. See, https://travel.state.gov/content/travel.html. We do not inquire about an individual’s criminal record in the interest of respecting our Clients’ privacy. For example, if traveling to or through Canada, individuals with a Driving While Intoxicated (DWI) record should review current entry requirements. See: https://www.canada.ca/en/immigration-refugees-citizenship/services/immigrate-canada/inadmissibility.html.
5. HAZARDOUS MATERIALS
Federal law prohibits passengers from bringing hazardous materials on the aircraft.
(1) Federal law forbids the carriage of hazardous materials aboard aircraft in the passenger’s luggage or on the passenger’s person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radio- active materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radiopharmaceuticals.
(2) There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in the passenger’s luggage and certain smoking materials carried on the passenger’s person. For further information, each passenger should contact the relevant airline representative(s) on their itinerary. Restrictions on hazardous materials are listed http://www.tsa.gov/traveler-information/prohibited-items.
6. INSECTICIDE NOTICE
We recommend that you refer to the DOT list of airports in countries that require airlines to treat the passenger cabin with insecticides prior to the flight or while on the aircraft. This list is on the DOT’s website and is updated from time to time: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.
You must have the proper immunizations and health screenings and required documentation of such immunizations and screenings before travel. AYBT shall not assume responsibility for the accuracy of health, vaccination, or documentation prior to departure or upon landing at the final destination. In some cases, required inoculations must be recorded by Client’s health practitioner on a valid vaccination certificate, which the Client must carry for proof of inoculation. If you are concerned about taking any medications or receiving certain inoculations, check with your health practitioner BEFORE booking. Check the State Department Web site http://travel.state.gov, for relevant information relating to travel to specific destinations, and the Center for Disease Control http://wwwnc.cdc.gov/travel/ relating to health issues related to travel.
8. AIR TRAVEL, SCHEDULE RECONFIRMATION, CHECK-IN
AYBT shall not assume any responsibility for any air schedule changes. In rare instances, upon departure from a country, certain departure taxes must be paid in cash only, and may vary in price. Failure to use a reservation may result in automatic cancellation of all continuing and return flights, as well as forfeiture of airfares.Airline e-tickets expire a year from issue date unless carrier fare rules in passenger’s itinerary fare provide otherwise and are non-refundable as well as non-transferable.
Due to enhanced security, it is strongly recommended that you check in a minimum of 2 hours prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure time for international flights. Reconfirm flight times at least 24 hours prior to scheduled departure time for domestic flights, and 72 hours prior for international flights.
10. RIGHT TO CORRECT ERRORS/OFFERS SUBJECT TO AVAILABILITY
We reserve the right to correct errors. In the event of any pricing error or omission, we reserve the right to adjust such pricing or make any other corrections. All offers, incentives and Supplier promotions are subject to availability and may change without notice. Prospective Clients are advised to reserve early to avoid disappointment, increases in fares and additional late booking fees.
11. UNUSED ARRANGEMENTS, MINIMUM PASSENGER REQUIREMENTS AND ALTERATIONS TO BOOKINGS
When tour, cruise or package prices are based on Suppliers’ contract rates, you will not be entitled to any refund for any unused portion of travel.
Some group tours are based on minimum numbers of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed, or the tour may be canceled. Any cancellations of a tour or package for reason of failing to meet the minimum traveler requirement will be governed by the tour operator’s cancellation policy. If you decide to change any portion of your confirmed arrangements prior to departure or during your trip, we will attempt to assist you. Certain bookings may not be able to be changed. All requests for changes to a booking must be made in writing to AYBT.
The Supplier may determine that alterations in itinerary are necessary for any number of reasons, including but not limited to severe weather. Any alterations to an itinerary are at the sole discretion of the Supplier, and AYBT bears no responsibility for any changes.
11. LIMITATIONS OF RESPONSIBILITY AND DISCLOSURE
AYBT acts solely as a booking agent for disclosed principal Suppliers and is not the source or provider of any travel service. Each Supplier is an independent entity with its own management and is not subject to the control of AYBT. The Suppliers whose names appear in travel documentation are those actually responsible for providing the travel services purchased, and you consent to the use of those Suppliers.
BECAUSE AYBT ACTS AS AGENT FOR DISCLOSED PRINCIPAL SUPPLIERS AND DOES NOT HAVE THE RIGHT TO CONTROL THE OPERATIONS OF SUCH INDEPENDENT OPERATORS AND SUPPLIERS, YOU AGREE THAT AYBT IS NOT LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, WHICH MAY ARISE OUT OF THESE SERVICES. AYBT HEREBY DISCLAIMS ANY LIABILITY WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY DIRECT, PUNITIVE, SPECIAL CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES IN CONNECTION WITH THE GOODS OR SERVICES PROVIDED BY ANY PRINCIPAL SUPPLIER BOOKING THROUGH AYBT, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY ACT, ERROR, OMISSION, INJURY, LOSS, ACCIDENT, DELAY OR IRREGULARITY WHICH MAY BE INCURRED THROUGH THE FAULT, NEGLIGENCE, WILLFUL ACTS, OMISSIONS OR OTHERWISE OF SUCH SUPPLIER, OR OF ANY SUPPLIER OR THEIR RESPECTIVE EMPLOYEES, AGENTS, SERVANTS, OR REPRESENTATIVES, INCLUDING, WITHOUT LIMITATION, THEIR FAILURE TO DELIVER OR THEIR PARTIAL OR INADEQUATE DELIVERY OF SERVICES, THEIR CANCELLATION AND REFUND POLICIES, FUEL INCREASES, BANKRUPTCY, OR CESSATION OF OPERATIONS AND OTHER MATTERS OUTSIDE OF AYBT’S CONTROL, AND YOU HEREBY EXONERATE AYBT FROM ANY LIABILITY WITH RESPECT TO THE SAME.
AYBT HAS SOLELY RECEIVED COMMISSION AND FEES FOR TRAVEL TRANSACTIONS AND CLIENT AGREES AND UNDERSTANDS THAT ANY RECOVERY FROM AYBT WILL BE LIMITED TO THE AMOUNT OF COMMISSION AND FEES ACTUALLY RECEIVED BY AYBT.
Travel to certain destinations may involve greater risk than others. AYBT urges Clients to remain informed on a daily basis as to current news events, as well as to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. Information on health and safety conditions in various countries and the level of risk associated with travel to particular international destinations can be found at http://www.state.gov, http://www.tsa.gov, http://www.dot.gov, http://www.faa.gov, http://www.cdc.gov, and http://www.cbp.gov. The Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens who are traveling to, or living in, a foreign country. STEP allows you to enter information about your upcoming trip abroad so that the Department of State can better assist you in an emergency. Registration is recommended and provided by going to https://step.state.gov/step/.
BY OFFERING FOR SALE TRAVEL TO PARTICULAR DESTINATIONS, AYBT DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND SHALL NOT BE LIABLE FOR COSTS, DAMAGES, OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. CLIENT’S PARTICIPATION CONSTITUTES ACCEPTANCE OF SUCH EVENTS AT CLIENT’S OWN RISK.
In the event of emergent health or safety concerns, once AYBT has investigated the prevailing situation, AYBT shall have the sole and absolute discretion whether to proceed with any AYBT escorted trip or private departure, or to make alterations to the itinerary.
13. FORCE MAJEURE
AYBT will not be in breach of these terms and conditions or otherwise be liable to you, for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, including web host and internet service provider, breakdown or malfunction of equipment, destruction of or serious damage to facilities, natural catastrophes including, but not limited to extreme weather events, floods and volcanic eruptions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy, and any other unforeseen circumstance which is beyond the control of AYBT. THE PURCHASE OF TRAVEL INSURANCE IS HIGHLY RECOMMENDED ON ALL TRIPS.
In addition, each of AYBT’s Suppliers have terms and conditions which include Force Majeure provisions. In the event that a Force Majeure event occurs, those Suppliers may be entitled to, and may in their sole and absolute discretion, vary, postpone or cancel any itinerary or arrangement in relation to the trip. Payment of any refund to you as a result of the non-performance of any obligations hereunder shall remain in the sole and absolute discretion of the Supplier, pursuant to their policies, although AYBT shall use its reasonable efforts to secure reimbursement for you where possible.
14. CLIENT CONDUCT
Each participant in any trip escorted by AYBT is expected to act responsibly and adhere to all behavior guidelines established by AYBT and our Suppliers. AYBT and all local Suppliers reserve the right to remove you from any facility, hotel or resort property, tour location or means of transportation if your health or your conduct appears to endanger yourself or others, disrupts the general well-being of other clients on any element of your trip, or interferes with the operation or security of the places we visit. In any such case, there will be no refund.
When you book with AYBT, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid directly at the time to the accommodation owner or manager or other Supplier. You must indemnify us for the full amount of any claim (also including legal costs) made against us. We are not responsible for any costs incurred concerning a guest removed from a trip, or any portion of a trip. You agree not to hold AYBT or any of its related entities liable for any actions taken under these terms and conditions. Baggage and personal effects are at all times the sole responsibility of the participant.
15. TRAVEL INSURANCE
AYBT OFFERS ACCESS TO TRAVEL INSURANCE TO PROTECT PASSENGERS AND THEIR INVESTMENT IN TRAVEL. UNLESS SPECIFICALLY NOTED, TRAVEL INSURANCE IS NOT INCLUDED IN THE COST OF CLIENT’S ITINERARY TO PROTECT AGAINST THIRD PARTY SUPPLIER DEFAULT/BANKRUPTCY PROTECTION, DELAY, INTERRUPTION, MISSED CONNECTION FOR CRUISES, CANCELLATION, MEDICAL EMERGENCY TRANSPORTATION/EVACUATION & REPATRIATION, BAGGAGE & PERSONAL EFFECTS/LOST LUGGAGE & BAGGAGE DELAY, ILLNESS, JOB LOSS PROTECTION AND CHANGE OF PLANS, ACCIDENTAL DEATH AND DISABILITY, TRAVEL ACCIDENT/SICKNESS MEDICAL EXPENSES, AND MORE. PROPER INSURANCE MAY PROTECT YOU FROM FINANCIAL LOSS IN ALMOST ALL CIRCUMSTANCES. Without appropriate travel insurance, Client understands and agrees that if Client cancels or interrupts Client’s travel for any reason, portions of the trip/tour may not be refunded and AYBT’s and travel Suppliers’ cancellation penalties will apply resulting in the loss of monies up to the full cost of Client’s travel booking and related costs. The purchase of travel insurance is not required in order to purchase any other product or service offered by AYBT, however if you decline to purchase insurance, AYBT will require that you execute an insurance waiver. AYBT is not a licensed insurance broker, and its advisors are not qualified or authorized to answer technical questions about benefits, exclusions, and conditions of any of the insurance offered, nor evaluate the adequacy of the prospective insured’s existing insurance coverage. An additional charge applies for any travel insurance selected. AYBT CANNOT GUARANTEE THAT ANY INSURANCE PROVIDER WILL APPROVE COVERAGE FOR A CLAIM MADE UNDER THE INSURER’S POLICY AND MAKES NO REPRESENTATIONS ABOUT THE EXTENT OF COVERAGE FOR ANY POLICY IT MAY OFFER OR QUOTE.
16. RESERVATION OF RIGHTS, CHANGES TO THESE TERMS
We reserve the right, in our sole discretion, to change these Terms and Conditions at any time. Updated versions of the Terms will be provided to Clients, will be posted on our website and are effective immediately on posting.
17. ADDITIONAL POLICIES
EMAIL-OPT IN: By booking a trip with Alpaca Your Bags Travel, you consent to receiving emails from us. If you would like to be removed from our marketing emails, please use the link in that email to Unsubscribe or contact us for assistance.
CANCELLATION POLICIES: ALL DEPOSITS AND PAYMENTS ARE 100% NON-REFUNDABLE UNLESS OTHERWISE NOTED! Please consider Travel Insurance to protect your vacation investment. In the unfortunate incident that a traveler needs to cancel their reservation, cancellation requests must be received in writing and sent to: firstname.lastname@example.org. Upon receipt, we will review and reply with a confirmation of your cancellation. A cancellation confirmation will be provided to the traveler for any potential travel insurance claims.
CHANGES TO RESERVATIONS: Any changes made to your existing room reservation are subject to the current rates, promotions, and terms at the time of change. If the number of individuals occupying a room changes, the remaining travelers will be responsible for any additional costs incurred as a result of the change in the per-person occupancy rate. If a traveler makes changes to their reservation, an administrative processing fee of $50 will be assessed in addition to travel supplier fees. This processing fee is to cover our time spent processing your reservation change. This fee is per change and will double to $100 for changes made within 30 days of travel.
FINAL PAYMENT: The final payment must be received by the due date. No payments are made automatically; you must communicate with your travel advisor to ensure payment is made before the due date. If payment is not received by the due date, your reservation is subject to cancellation. Alpaca Your Bags Travel is not responsible for cancellations due to payments made after the due date.
LATE FEES: Final payments not received prior to the due date above will incur a $50 late fee. Payments that are greater than 14 calendar dates late will be charged an additional, incremental $50 late fee. All reservations are subject to cancellation and hotel penalties as described above if final payment is not received on the due date. Late fees are not covered by the travel insurance and are always non-refundable.
CANCELLATION FEE: If a trip is completely canceled, travelers will be charged a $50 administrative processing fee per room booked. This is separate and incremental to any fees or penalties levied by the travel supplier and is to cover the time spent processing your booking and subsequent cancellation.
RESERVATION REINSTATEMENT FEE: If a traveler cancels a trip and wishes to have their reservations reinstated, a $50 administrative processing fee will apply. This is in addition to any supplier fees.
DECLINED PAYMENTS: A $15 fee will apply when a card is declined more than three times for a single payment. If you are using a debit card, please confirm that the proposed charge will be within your daily charge limit and transaction limit. Please contact your card issuer for more details.
ADDITIONAL TRAVEL DOCUMENTS: One set of travel documents will be sent to the lead passenger on each booking approximately two weeks before travel. It is the travelers responsibility to review the documents and communicate details to other members in their party. Additional document packages can be mailed for a $15 charge per packet.
RETURNED DOCUMENTS CHARGE: It is the travelers' responsibility to inform us of address changes as documents will be mailed to the address on your booking. If documents are returned, we are happy to re-send documents for a $15 charge. You may also opt for eDocs only.
The laws of the State of Missouri govern these Terms and Conditions. You hereby consent to the exclusive jurisdiction and venue of courts in Johnson County, Missouri in all disputes arising out of or relating to travel bookings with AYBT. If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect.
These Terms and Conditions (and any other terms and conditions referenced herein) constitute the entire agreement between the Client and AYBT with respect to travel bookings made with AYBT by any means, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between Client and AYBT with respect to communications with AYBT. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Key Terms - The following is a list of key terms used in this Policy:
“Company” or Travel Advisor” refers to Alpaca Your Bags Travel, LLC.
“You”, “Your”, “Yours”, “Owner”, “User” refers to you, the user of this website and owner of the information.
“Information”, “Personal Information”, “PII” refers to Personal Identifiable Information which is any information that can be used to identify who you are.
“Effective Date” refers to the date this policy goes into effect
NOTICE: This Policy is applicable as of the effective date noted above. Any changes or updates to this Policy will be posted at www.AlpacaYourBags.com. Policy changes may occur without notice. It is the responsibility of the User to periodically review this page for any Policy updates or changes. Current clients will be emailed a copy of this Policy and any subsequent Policy updates.
WHAT INFORMATION IS COLLECTED:
FINANCIAL: Financial information is voluntarily provided to Company upon User’s request for travel services. This includes, but may not be limited to, your credit card number, expiration date and security code as well as information matching you with the supplied credit card.
SOCIAL NETWORKING: If you choose to network with us on social media, we may gather personal information about you as listed on your personal social media page(s). To limit the information we receive from your social media accounts, please adjust the settings on those accounts.
DERIVATIVE DATA: Company and third-party service providers may collect derivative data from you by virtue of you accessing our website which includes, but is not limited to, cookie information, IP address, type of device, browser type, date/time you visited our website, and the specific pages you view. This data may or may not include personal data. If you access our website using a mobile device, our servers may collect information about your device name and type, your phone number, your country of origin, and other interactions with our website. Derivative data collected by third-party service providers generally does not identify a specific individual.
PERSONAL: We may gather personal information voluntarily provided by you such as your name, telephone number and email address. If you choose to utilize our services, we will gather additional information including, but not limited to, your complete mailing address, telephone number, passport and other information related to travel, and personal health information of you and your traveling companions.
HOW THE INFORMATION IS STORED: We take great pride in making sure that your information is protected and secure. We partner with various third-party software companies (e.g. Customer Relationship Manager, Email Marketing Software, or any other tools that allow the Company to runs its business and fulfill its business obligations) to securely store your data. Company may also use third party software and websites to securely transmit and process that data (e.g. travel supplier website). Although we cannot guarantee 100% that the third-party software and website will not be breached, we do review the privacy and security policy of third-party providers to ensure that any third-party providers with whom we partner uses high levels of encryption to keep your data safe and secure.
GROUNDS FOR USING AND PROCESSING YOUR DATA:
LEGITIMATE BUSINESS INTERESTS: We value our customers and want to keep you informed. From time to time, we may use your information to provide you with valuable updates in products/services as well as other information deemed necessary. We also may use your information to move forward our business.
PERFORMANCE OF A CONTRACT: If you decide to utilize our services, your information will be used in any way necessary to provide that service to you.
BY LAW: If at any time we are required by law to disclose your personal information, we must comply and, if possible, will provide notice to you of such disclosure.
PROTECT THE COMPANY: Your information may be disclosed in order to protect our company, including investigating and remedying any violations of our rights or policies. We may also disclose your information as reasonably necessary to acquire and maintain insurance coverage, manage risks, obtain financial or legal advice, or to exercise or defend against legal claims.
ADVERTISERS: We may use third party advertising companies to run and manage our ads, such as Facebook and Instagram, and may to produce ads that appears when you visit our Website or mobile app. These companies may use information about your visit to our website and other websites that are contained in web cookies (as previously described) to offer you personalized advertisements about goods and services that might interest you. We cannot control the activities of, such other advertisers or web sites. You should consult the respective Privacy Policies of these third-party advertisers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices.
WHAT WE DO WITH THE INFORMATION:
Keeping your information safe is our top priority. We will only share your information when necessary to fulfill your travel request. Information may be shared with:
• Travel suppliers we partner with (e.g. tour operators, transportation suppliers, visitor bureaus)
• Travel carriers (e.g. airlines, cruise carriers, hotels/resorts)
• Partnered travel agencies
• Company staff and independent contractors
• Any other person(s) or entity(ies) necessary to fulfill the contract or by law
HOW LONG INFORMATION IS STORED: Your data will be stored so long as it is needed to fulfill a legitimate business purpose of the Company. You may elect to have your data removed from the Company’s databases. Such request must be made in writing to Company’s attention using the contact information included with this policy. Please note that Company may not be able to remove all information from our database if it is being used for a legitimate business purpose at the time the request is made. Company also cannot remove your information from the database of third-party suppliers Company used to fulfill a contract or for a legitimate business purpose. Company will advise what information is unable to be removed from the database, if applicable, upon receipt of your request.
IF YOU WANT TO REVIEW YOUR INFORMATION: We may periodically review with you and update your information that is on file. You can review your information with us by request. Please send an email to: INFO@ALPACAYOURBAGS.COM and we will provide instructions on how to review your file within two (2) business days.
CALIFORNIA PRIVACY RIGHTS: The State of California has established its own unique regulations that apply to California residents. If you are a California resident, you have the right to obtain from us, once per year and free of charge, information regarding what information we disclose to third party marketers, and the names and addresses of each third party to whom we disclose your data. If you are a California resident and would like to make such a request, please use the contact information listed in this policy.
If you are a California resident and under the age of 18, you have the right to request that we remove any data that you publicly post on our website. To request removal of your data, please use the contact information listed in this policy. Note that while we will remove your data that is publicly posted on our website, we may not be able to completely remove that data from our systems.
GDPR COMPLIANCE: Company’s products and services are only offered to those who permanently reside in the United States. Beyond the information obtained by virtue of visiting this site, no further information will be obtained and stored by persons who are not permanent residents of the United States.
HOW POLICY CHANGES WILL BE COMMUNICATED: Updates to this policy will be posted on the Company’s website. There may be links to this policy in email communications or on our social media pages. Current and past customers will receive an email notifying you when this policy is updated.
THINGS YOU CAN DO TO HELP KEEP YOUR INFORMATION SAFE: Keeping your information safe is the responsibility of both the Company and you. Company will abide by this policy and make every effort to keep your information safe and secure. We will not request you send your personal information via email or other unsecure means. We will use secure technology to gather any personal information, such as a secure form or access to a secure database. Please do not email, text or use other unsecure means to provide Company with your personal information. If you are providing personal or financial information to Company via the telephone, please make sure you are doing so in a secure environment. Company is not responsible for breach or damages due to loss due to information being transmitted to Company in an unsecure manner.
DISCLAIMER/HOLD HARMLESS: We pride ourselves in putting forth best efforts to keep your information safe and secure. However, no process is 100% secure. By securing travel arrangements with the Company, you agree to indemnify and hold Company harmless to any data breaches and any injuries or losses caused by said breach.
As previously stated, Company is a neutral third party partnering you with various suppliers in order to build the best travel itinerary to meet your needs. Company does not own, operate or control in any way the suppliers we bring to you. Therefore, this policy does not extend past this Company. As your itinerary is built, you will have access to the relevant suppliers’ policies to review. By virtue of securing travel services through this Company, you will also be bound by the suppliers’ policies and procedures. It is your responsibility to read and fully understand the policies of the supplier(s) and agree to indemnify and hold Company harmless from any data breaches of any third party or supplier including any injuries or losses caused by said breach.
SEVERABILITY: If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.
HOW TO CONTACT US: Any questions regarding this policy can be sent to: Ashley Morris, Alpaca Your Bags Travel, email@example.com
PRINTABLE COPY: A printable copy of this policy can be obtained by emailing firstname.lastname@example.org